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The FAQ page lists the more common questions of players. If you have a specific game content question, please select the game option to view the corresponding FAQ Section. Using the Search function can greatly help to find your issue.

46 Game Play I can not play the game (Xigncode)

Regarding the Xigncode error, please take a screenshot of the error and send us a ticket via my QNA.

45 Payment I charged the crown and I don't think I received it!

There could be various reasons for delay the payments.

- There is a chance of interference between the transaction which you may not notice.
- In some cases, the Crown that you've purchased could be delayed within 1 week, depending on the money transaction.

If your purchased crown has not arrived, please check the list below and send us a ticket via my inquiry.

1. Crown Charge Date/Time
2. Payment amount
3. Transaction Number

44 Game Play I want to transfer my Tamer and Digimon to other Server!

We have received inquiries regarding account transfer requests.

We apologize for the inconvenience you have encountered.

However, it is difficult for us to assist you with this matter.

Please be advised that we cannot transfer items, characters or accounts from one server to another, regarding to game policy.

43 Account I did not receive Verification email!


We can reset your password manually if you provide us with the correct information in the list below.

1. Account info.

- Log-in ID:

- Current e-mail address attached to account:

- New e-mail address to use:


2. In-game info. (*include information of your 3 Digimons.)

- Server:

- Tamer's name:

- Tamer's level:

- Possessed Digimon's name, type, level:

- Possessed Digimon's name, type, level:

- Possessed Digimon's name, type, level:

*Example: Gameking (name), Patamon (type), 99 (level)


3. Year of account creation:

*All of the information must be the most recent.


Please check the lists and send us the ticket

42 Game Play I can't download the game launcher!

If you can not download the game launcher through the homepage,

Please check the link down below.




41 Payment I cannot charge Crowns in game!

In this case, problem can be happened if your main web browser is Google Chrome.

If you are using Chrome as your main browser, 
then please delete your Cookie and Cache files and try to charge Crown again.

40 Account I would like to change my password, but I don't have access to my email anymore.

If you would like to change your account email address, please complete the form below with correct details and contact our support team.
(Note: We will not change any account details with incorrect informations.)

1. Account information
- Login ID:
- E-mail address which has been registered with Login ID:

2. In-game information (Include informations of 3 of owned Digimons)
- Server:
- Tamer's name:
- Tamer's level:
- Possessed Digimon's name, type, level:
- Possessed Digimon's name, type, level:
- Possessed Digimon's name, type, level:

Example: GameKing (name), Patamon (type), 99 (level)

3. Year of account creation:

39 Account Someone hacked into my account and stole/deleted all my stuff! Could you restore them?

Unfortunately, regarding lost items and hacked accounts, Move Games currently does not offer item/character restoration services according to our Operation Policy.

Please visit our official website to review the Operation Policy - Section 6.1, 6.2 and 6.3 for further details: http://dmo.gameking.com/Policy/OperationPolicy.aspx

Furthermore, we strongly recommend you to avoid visiting websites that advertise/display suspicious activities or use of such programs. Also, please do not use the same usernames and/or passwords in your accounts.

It is your responsiblity to remember that account informations are strictly for the user's own safekeeping and we will not be liable for any loss of possessions caused by hacking issues.


For more help, please contact Digimon Masters Online Support Team.

38 Payment Where are my Crowns? I didn't receive my charged Crowns.

For us to help you with your situation, we need detailed informations of you and your payment(s).

Please kindly complete the form below and submit it as a ticket to our support team.

1. When (date & time) did you charge your Crowns?
2. Amount of charged Crowns (50C, 100C, etc.)
3. Account ID & Tamer's name
4. Server (Lucemon, Barbamon, etc.)

37 Game Play I purchased the wrong item. Can I get any restorations for that?

Please kindly be informed that once you have purchased an item in the Item Shop,  it can no longer be returned or exchanged to a new item/Crowns.

Make sure to choose wisely and carefully when purchasing an item.

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