Home > Support > FAQ



The FAQ page lists the more common questions of players. If you have a specific game content question, please select the game option to view the corresponding FAQ Section. Using the Search function can greatly help to find your issue.

26 Account How many accounts can I create?

You may have up to 10 accounts per IP address.

25 Payment What is the "Extra Block-related Chargeback" message?

We do not ourselves analyze or process the payment but instead, that is done for us by our payment gateway partners. They have either: 

1) Received a chargeback claim from the valid card holder that this was not an authorized transaction.
2) Was notified that there are not enough funds available from that account.
3) Found other suspicious activity or history of activity from the Paypal account or financial information related to that account

These are the cases in which the payment gateway (Ex: Paypal, ClickandBuy and so on) will often notify us that the transaction: 

1)  is being  held pending an investigation, at which time we immediately freeze the Digimon Masters Online accounts as well.  If the investigation clears the transaction,  the block will be lifted. If not the block continues.
2)  has a chargeback claim filed by the valid cardholder, at which time we immediately freeze the Digimon Ma

24 Account I can't access my account after failing at the image authentication or entering an invalid password

Entering invalid image characters or the account password 3 times or more, the account is temporarily suspended for 10 minutes for account protection. During this suspension, access to the server is restricted and you may log in to the server after 10 minutes.

23 Payment What is PayPal?

PayPal is one of the payment solution provider you can use to purchase cyber money. You will need a paypal account in order to use their services. Please go to www.paypal.com to create an account.

22 Account How do I delete my account?

Once an account has been created, it cannot be manually deleted. The only way it will is when it is inactive for a long period of time and is wiped from our game(s). If you'd like, we can permanently block your account if requested. However, it will not be retrievable under any circumstances. Please think twice before deciding.

21 Account My account was hacked or scammed, what do I do?

Sorry but GAMEKING does not currently offer item or character restoration. Please re view the Operation Policy section 4.1 and 4.2.

20 Account Can stealing be reported?

Inconsiderate acts such as stealing are not dealt with through in-game reporting. Stealing is a problem which can arise from a player-to-player conflict, and the management cannot be involved in such conflicts.

19 Account How do I change my password?

1.Log out
2.Click the login buttons on the top right or middle left side of the website.
3. Click "Did you forget your account?"
4. Follow the instructions for recovering or resetting your personal account information.

18 Account Why is the 'secret question' important for my account?

If you do not remember the answer to your secret (private) question, you will not be able to change your account's password. In order to prevent such concerns, please do not forget the answer to your secret quesetion!

17 Account Why was my account blocked for illegal Character or Guild names?

If your name or guild name violates the policy.

Prev 10 1 2 3 4 5 Next 10