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Digimon Masters FAQ

The FAQ page lists the more common questions of players. If you have a specific game content question, please select the game option to view the corresponding FAQ Section. Using the Search function can greatly help to find your issue.

No.
Category
Title
36 System I'm getting a 'device' error. I can't play Digimons Masters!

To resolve your situation, please follow the procedures below! (Refer to the 'Note' section before proceeding the procedures.)

1. Uninstall Digimons Masters Online.
2. Visit: http://dmo.gameking.com
3. Download a fresh copy of Digimons Masters Online client. (Main Page -> 'Download' -> 'Game Download')
4. Run 'Disk Cleanup' on your PC. (Directory: Start -> All Programs -> Accessories -> System Tools -> 'Disk Cleanup')
5. Reboot your PC.
6. Re-install Digimon Masters Onlien and its patch.

 

Note:
- Make sure to delete the entire folder of Digimon Masters before re-installing.
- Disable 'Antivirus' and 'Firewall' while downloading and installing the game client.

 

If the problem seems to persist even after trials of the procedures above, please contact our support team.

35 Account I would like to transfer my account/Tamer to a different server.

Please kindly be informed that we are unable to transfer any items, characters and/or accounts from one server to another, as it is what our policy indicates.

34 System I'm getting a Side-By-Side error when running the game.

To resolve your issue, please follow the procedures below.

1. Uninstall Digimon Masters.
2. Navigate to: https://www.microsoft.com/en-us/download/details.aspx?id=5638
3. Download & install the newest version of Microsoft Visual C++ 
4. Navigate to: http://dmo.gameking.com
5. Download a new copy of the game client (Main Page -> 'Download' -> 'Game Download').
6. Run 'Disk Cleanup' on your PC (Windows Directory: Start -> All Programs -> Accessories -> System Tools -> 'Disk Cleanup').
7. Reboot your PC.
8. Re-install Digimon Masters Online and the updated patch.

33 Account Why am I blocked for bug exploitation?

If you abuse a bug in the game without reporting it directly to us or on the 'Bug Report' page, you are a subject of ban. The duration of ban may vary.

32 Account How do I sign up?

Follow the steps provided below to register a new account:

1. Visit our official website: www.gameking.com


2. Click on [Sign Up] on the main tab.

3. Agree with our User Privacy Policies and the Service Agreement.


4. Fill out required informations.

5. Confirm.

 

If you experience difficulties signing up, please do not hesitate to contact our support team.

31 Payment What is a Chargeback?

'Chargeback' is when a player purchases Crowns but we, GameKing, does not receive the payment. When this occurs, the accountof the corresponding player will be blocked.

30 Account Can you unblock my account? (Use of Illegal Program)

If your account was blocked due to use of illegal program(s), it will not be unblocked under any circumstances.

29 Account I get a message that says the account is not acces...

When you attempt to connect to the server, the account may not be accessible for due to the following.
① The account has been suspended due to illegal activities as set forth in the Terms and Conditions.
② Invalid password was entered 3 times or more. The account is not accessible while the account is suspended. Log in to our homepage to find out why your account has been suspended.
 

28 Payment Can I get refund for my cyber money?

No refunds are available, and all users must agree to the terms and conditions. You can also refer to the Payment Policy under item mall, located on the menu bar. However, if you have requested and received a refund through PayPal under exceptional circumstances, please be advised that your account is permanently suspended. For detailed information on the refund policy, please refer to Article 5 (Service fee) of Chapter 2 Service use agreement.

27 Payment What do I do if my account has been blocked due to chargeback?

We can only remove the suspension on an account when we receive a direct notification from our payment partners. 1) The chargeback has been resolved and the payment received. 2) The valid card/account holder has cancelled the claim. In order to remove the suspension on your account, you must first contact the payment partner whose service you used to purchase cyber money. And you must resolved the initial chargeback. Once the chargeback has been resolved, you can give the partner company your transaction ID and request them to send us the notification to support@gameking.com. Only a direct e-mail notification from our payment partners is considered a proof. Once the e-mail has been received, the suspension is removed as soon as it is confirmed.

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