Hello team, hope you are doing well.

I have a issue when im trying to log-in in the game but i can sing in on the game homepage without any problem, i can see all my account information, crown balance, etc. and everything is ok on the homepage.
Why is this happening? how can i fix it?
Can you help me, please? 
(I attach a screenshot of the message that pop-up when i try to sing in)
Thank you for your help.
Have a good day.