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FAQ

The FAQ page lists the more common questions of players. If you have a specific game content question, please select the game option to view the corresponding FAQ Section. Using the Search function can greatly help to find your issue.

No.
Category
Title
5 Game Play I can not play the game (Xigncode)

Regarding the Xigncode error, please take a screenshot of the error and send us a ticket via my QNA.
4 Game Play I can't download the game launcher!

If you can not download the game launcher through the homepage,

Please check the link down below.

http://movegames-cdn.gameking.com/Movegames/431956/DMO/Gsp/Fullclient/GDMO_Installer_550.exe

 

 
3 Payment I cannot charge Crowns in game!

In this case, problem can be happened if your main web browser is Google Chrome.

If you are using Chrome as your main browser, 
then please delete your Cookie and Cache files and try to charge Crown again.
2 System I'm getting a 'device' error. I can't play Digimons Masters!

To resolve your situation, please follow the procedures below! (Refer to the 'Note' section before proceeding the procedures.)

1. Uninstall Digimons Masters Online.
2. Visit: http://dmo.gameking.com
3. Download a fresh copy of Digimons Masters Online client. (Main Page -> 'Download' -> 'Game Download')
4. Run 'Disk Cleanup' on your PC. (Directory: Start -> All Programs -> Accessories -> System Tools -> 'Disk Cleanup')
5. Reboot your PC.
6. Re-install Digimon Masters Onlien and its patch.

 

Note:
- Make sure to delete the entire folder of Digimon Masters before re-installing.
- Disable 'Antivirus' and 'Firewall' while downloading and installing the game client.

 

If the problem seems to persist even after trials of the procedures above, please contact our support team.
1 Account I can't access my account after failing at the image authentication or entering an invalid password

Entering invalid image characters or the account password 3 times or more, the account is temporarily suspended for 10 minutes for account protection. During this suspension, access to the server is restricted and you may log in to the server after 10 minutes.
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