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Digimon Masters FAQ

The FAQ page lists the more common questions of players. If you have a specific game content question, please select the game option to view the corresponding FAQ Section. Using the Search function can greatly help to find your issue.

1 Account Someone hacked into my account and stole/deleted all my stuff! Could you restore them?

Unfortunately, regarding lost items and hacked accounts, Move Games currently does not offer item/character restoration services according to our Operation Policy.

Please visit our official website to review the Operation Policy - Section 6.1, 6.2 and 6.3 for further details:

Furthermore, we strongly recommend you to avoid visiting websites that advertise/display suspicious activities or use of such programs. Also, please do not use the same usernames and/or passwords in your accounts.

It is your responsiblity to remember that account informations are strictly for the user's own safekeeping and we will not be liable for any loss of possessions caused by hacking issues.


For more help, please contact Digimon Masters Online Support Team.

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